Experience & Education

Education

Towson University (1995–1999)
Bachelor of Science, Photography and Art History

Lorenzo di Medici (Jul. 1998)
Course of study: Photography and Art History

Human Factors International
Certified Usability Analyst

  • User-Centered Analysis & Conceptual Design
  • The Art and Science of Effective Web and Application Design
  • Practical Usability Testing
  • Putting Research into Practice

Work Experience

Senior Web Content Manager (Feb. 2007–Present)
Sales & Marketing, American Chemical Society

  • Weblogs: Design, launch, and maintain multiple custom weblogs with moderated user comments using TypePad.
  • Podcasting: Create, post, and register audio and XML files for multiple podcasts introducing new products and promoting meetings.
  • RSS: Create and post XML files for librarian newsletter RSS feeds.
  • Testing Protocol & Observation: Assist to develop screening questions and user tasks for benchmark testing; Observe testing sessions.
  • Supervise a staff 2 mid-level Web Associates.

Senior Web Associate (Aug. 2004–Feb. 2007)
Sales & Marketing, American Chemical Society

  • Present business objectives and interface layouts for new software projects to stakeholders.
  • Assist to brand company websites and optimize search visibility.
  • Supervise in-house Web Assistant staff and off-site contractors.
  • Act as Technical Lead to implement and maintain an English/Japanese website.

Web Associate (Jul. 2002–Aug. 2004)
Information Technology, American Chemical Society

  • Serve as liaison between Marketing and Information Technology staff for online Marketing-related activities.
  • Create, post, and maintain online ad buttons based on specifications provided by advertising Sales Representatives and customers.
  • Redesign the ACS Publications intranet to optimize usability and functionality.
  • Interview intranet Content Editors to determine the appropriate functionality for their respective home pages.

Web Assistant (Nov. 2000–Jul. 2002)
Special Publications, American Chemical Society

  • Post and maintain online news and supplementary information as requested by Editors.
  • Design websites for domestic and international conferences and meetings.
  • Redesign and launch the Analytical Chemistry magazine website.
  • Create and maintain online advertising for internal campaigns and external advertisers.